Frequently Asked Questions
Getting Started
What makes Skyden different?
Skyden is built with one goal: trust. Your flights are preserved with absolute reliability, available offline, backed up forever, and never deleted. It's a logbook designed around the needs of pilots, not subscriptions.
Is my logbook data safe?
Yes. Skyden stores your flights locally on your device and also backs them up securely to the cloud. Even if you lose your phone, your logbook remains preserved and accessible, online or offline.
Does Skyden work offline?
Yes. You can log flights, review your hours, and access your data without any connection. Changes sync automatically when you're back online.
Does Skyden sync across devices?
Yes. Your logbook syncs seamlessly across all your Apple devices. Log a flight on your iPhone and it appears instantly on your iPad, with everything available offline.
Features
Can I import my existing logbook?
Yes. Skyden supports importing from popular logbook apps including ForeFlight, LogTen, PILOTLOG, and more. You can also import flight records directly from airlines like Ryanair. Your entire flight history can be migrated in minutes.
Can I export my logbook?
Yes. Skyden exports to professional PDF formats including EASA FCL.050, FAA CFR 61.51, TCCA Canada, UK CAA CAP 407, JCAB Japan, UAE GCAA, and CASA Australia, making it easy to share with airlines, flight schools, or regulatory authorities.
Pricing & Subscription
What happens if I reach the free limit?
The free plan includes up to 50 flight hours per year. When you fly more, simply upgrade for unlimited hours and advanced features, with straightforward pricing designed for pilots.
How do I manage my subscription?
Open Skyden, go to Settings, tap on the Skyden Pro row, then tap Manage Subscription. From there you can view your billing date, change your plan, or cancel. You can also manage subscriptions through Settings > Apple ID > Subscriptions on your device.
How do I restore my purchases?
If your Pro subscription is not showing, go to Profile > Subscription and tap "Restore Purchases". Make sure you are signed in with the same Apple ID used for the original purchase.
Troubleshooting
What if I'm missing flights on this device?
Your flights are safely stored in the cloud. Go to Backup & Restore and tap 'Restore from Backup' to download all your data and merge it with this device.
Why isn't my data syncing?
Skyden syncs automatically when connected to the internet. If you notice delays, check your connection, then use 'Sync Now' in the Backup section. Keep the app open until sync completes.
I logged a flight but it disappeared?
This is rare but can happen if the app closed before syncing. Use 'Restore from Backup' to recover any cloud-stored data. If the flight was never synced, you may need to re-enter it.